[DRAFT — review and complete before launch]
Eligibility: report a return within [X] days of delivery if an item arrives damaged, defective, or different from its description. Items must be unused and in their original packaging.
How to start: open the order in your account and submit a return request, or contact support with your order number.
Exclusions: opened consumables, digital downloads, and clearance items may be excluded. Cash-on-delivery refunds are issued through [refund method] within [Y] working days of the returned item passing inspection.